The Use of Virtual Display Windows in Visual Merchandising and Its Impact on Consumer Purchasing Behavior
Abstract
Visual merchandising and window display strategies play a crucial role in attracting customers to fashion retail stores. However, studies examining the relationship between modern window display technologies and consumer purchasing behavior remain limited. Accordingly, this study aimed to measure the impact of employing virtual window displays on consumer purchasing behavior by comparing traditional and virtual displays in terms of attention attraction, perceive aesthetic value, and their influence on behavioral purchase responses.
The study adopted a combined descriptive and experimental approach. Selected store window displays were redesigned using the 3D fashion design software CLO3D to develop virtual display models. Differences between traditional and virtual window displays were examined across two dimensions: (attention attraction, perceived aesthetic value), and behavioral purchase response. An electronic questionnaire was distributed to a sample of 187 consumers.
The statistical analysis revealed significant differences between traditional and virtual window displays in terms of attention attraction in favor of virtual displays. The findings also indicated that the effect of perceived aesthetic value was associated with the quality of virtual design and the effective integration of visual elements. Furthermore, significant differences were found in consumers’ behavioral purchase responses in favor of effectively designed virtual window displays.
The study concludes that virtual window display can serve as a supportive visual merchandising tool in fashion retail when integrated within a well-structured design strategy.
References
2. التميمي، أسامة عبد المنعم (2019). تقنيات الواقع المعزز والافتراضي في التصميم المعماري المعاصر. مجلة الإمارات للأبحاث الهندسية. 24 (1).
3. العسيري، عصام عبد الله والمسعود، دارين عبد الرحمن حامد. (2022). تأثير الذكاء الاصطناعي في تصميم نوافذ العرض التجارية. مجلة الفنون والأدب وعلوم الإنسانيات والاجتماع. ع84.
4. بشاوري، ماريا، والدباغ، مها، وباصفار، آمال. (2018). تأثير نوافذ العرض على السلوك الشرائي للسيدات في مدينة جدة باستخدام نظرية SOR. مجلة كلية التربية النوعية-جامعة بورسعيد, 8(8), 247-264.
5. بومدين، حفيظ. (2020). أثر الخداع التسويقي على السلوك الشرائي للمستهلك. أطروحة دكتوراه، جامعة المسيلة.
6. حامد، عراقي. (2021). فاعلية استخدام مسارات طاقة الحرکة في تصميم نوافذ العرض. مجلة العمارة والفنون والعلوم الإنسانية, 6(2) , 1070-1091.
7. حسنين، هاله محمد. (2018). أثر التصميم التفاعلي على أساليب العرض في الوحدات التجارية. مجلة العمارة والفنون والعلوم الإنسانية، العدد 12 (2) , 634-660.
8. عبد الرحيم، منى إبراهيم. (2018). تطبيقات الإعلان التفاعلي في نوافذ العرض المستوحاة من العناصر الطبيعية. مجلة العمارة والفنون والعلوم الإنسانية.
9. عبيدات، ذوقان. عدس، عبد الرحمن. عبد الحق، كايد. (2020). البحث العلمي مفهومه وادواته واساليبه، ط19، دار الفكر.
10. مقال، خدمات الواقع الافتراضي لشركات الملابس وعروض الأزياء (2021) https://2u.pw/N3iKm تم الاسترجاع بتاريخ: 20/4/2022.
11. Bista, S. (2018). Effective communication with customers through visual merchandising in physical retail industry: Case Shoe Stop Oy
12. Burdea, G. C., & Coiffet, P. (2003). Virtual Reality Technology (2nd ed.). John Wiley & Sons.
13. Cardoso Scussel, F. B., Pujol Filho, F., de La Martinière Petroll, M., & Damacena, C. (2020). CALL ME AND I'LL GO: THE EFFECT OF SHOP WINDOW DISPLAY ON BUYING BEHAVIOR OF BRAZILIAN CUSTOMERS IN FASHION RETAIL. Brazilian Journal of Management/Revista de Administração da UFSM, 13(3).
14. Hwangbo, H., Kim, Y. S., & Cha, K. J. (2017). Use of the smart store for persuasive marketing and immersive customer experiences: A case study of Korean apparel enterprise. Mobile Information Systems, 2017. Retrieved from https://doi.org/10.1155/2017/4738340.
15. Iberahim, H., Zulkurnain, N. A. Z., Raja Ainal Shah, R. N. A., & Rosli, S. Q. (2019). Visual merchandising and customers’ impulse buying behavior: a case of a fashion specialty store. International Journal of Service Management and Sustainability (IJSMS), 4(1), 1-24.
16. Khisa, H., Hoque, M. E., Hanif, M. F., Chaion, M. H., Rahman, M., Siddika, S., ... & Islam, T. (2020). Impacts of visual merchandising on customer buying behavior in bangladeshi clothing stores. European Journal of Business and Management Research, 5(6).
17. Lee, Y. A., & Lee, S. H. (2017). Virtual garment simulation and fitting for apparel e-commerce using 3D virtual technology. Fashion and Textiles, 4(1), 1–15. Retrieved from https://doi.org/10.1186/s40691-017-0099-8 .
18. Lecointre-Erickson, D., Daucé, B., & Legohérel, P. (2018). The influence of interactive window displays on expected shopping experience. International Journal of Retail & Distribution Management.
19. Lemon, K. N., & Verhoef, P. C. (2016). Understanding customer experience throughout the customer journey. Journal of marketing, 80(6), 69-96.
20. Mehta, D., & Chugan, P. K. (2018, January). Impact of visual merchandising on consumer perception of electronics products and usage of technology. In Business Transformation Through Functional Strategies” Reading Book of Nirma International Conference on Management (NICOM).
21. Sampaio, J., Zonatti, W., Mendizabal-Alvarez, F., Rossi, G. and Baruque-Ramos, J. (2017) New Technologies Applied to the Fashion Visual Merchandising. Modern Economy, 8, 412-429.
22. Oh, H., & Petrie, J. (2012). How do storefront window displays influence entering decisions of clothing stores?. Journal of Retailing and Consumer Services, 19(1), 27-35.
23. Opris, M., & Bratucu, G. (2013). Visual merchandising window display. Bulletin of the Transylvania University of Brasov. Economic Sciences. Series V, 6(2), 51.
24. Othman, A. P. D. H. (2017) The Importance of Visual Merchandising in Communicating the Corporate Identity of Retail Stores.
25. Pantano, E., & Viassone, M. (2015). Engaging consumers on new integrated multichannel retail settings: Challenges for retailers. Journal of Retailing and Consumer Services, 25, 106-114.
26. Pramita, K., & Manafe, L. A. (2022). Personal selling implementation and AIDA model; Attention, interest, desire, action. (International Journal of Entrepreneurship and Business Development), 5(3), 487-494.
27. Raza, A., Wasim, M., & Ishaq, M. I. (2024). Virtual reality-based product displays to inspire consumers’ purchase intentions: An experimental study. Journal of Business Research, 175, 114540.
28. Roberts-Islam, B. (2020, April 6). Virtual catwalks and digital fashion: How COVID-19 is changing the fashion industry. Forbes.
29. Steuer, J. (1992). Defining virtual reality: Dimensions determining telepresence. Journal of Communication, 42(4), 73–93. https://doi.org/10.1111/j.1460-2466.1992.tb00812.x
30. Vieira, V. A. (2013). Stimuli–organism-response framework: A meta-analytic review in the store environment. Journal of Business research, 66(9), 1420-1426
Copyright (c) 2026 مرح سعيد الغامدي , د. سارة غرم الله الزهراني

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
