The Use of Artificial Intelligence Technologies and Their Impact on Middle Management Performance

Abstract

This study aimed to identify the impact of using artificial intelligence (AI) technologies, in its various dimensions, on improving middle management performance (decision-making efficiency, speed of execution, and quality of coordination and control). To achieve this aim, the researcher adopted an analytical approach, designing a questionnaire to collect data from the sample. The results were then statistically analyzed using SPSS.

The study reached several conclusions, most notably a strong, statistically significant, positive relationship between the use of AI technologies and middle management performance. It was found that smart technologies contribute significantly to accelerating work pace and improving the accuracy of administrative decisions. The results also showed that the level of AI implementation in the organization remains moderate, indicating a technological gap that needs to be addressed. Therefore, the study recommended increasing investment in digital infrastructure and intensifying training programs for managers to enable them to utilize AI tools to improve operational efficiency and coordination between departments.